FAQ

1. Where do you ship?
We currently ship exclusively within Poland.

2. What products do you sell?
We specialize in floor mats designed for comfort, durability, and everyday use in homes and offices.

3. How long does delivery take?
Orders are processed within 1–3 business days and delivered within 2–5 business days after dispatch.

4. How can I track my order?
You will receive tracking details by email once your order has been shipped.

5. Can I return my order?
Yes, you can return your order within 14 days of receiving it. Items must be unused and in their original packaging.

6. Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

7. What if my floor mat arrives damaged?
Please contact us within 7 days with photos of the damage. We will arrange a replacement or refund.

8. Are your floor mats non-slip?
Many of our floor mats include non-slip backing. Please check product descriptions for specific details.

9. Are the mats easy to clean?
Yes, most of our mats are designed for easy cleaning. Care instructions are provided on each product page.

10. What sizes are available?
We offer a variety of sizes. Please refer to individual product listings for exact dimensions.

11. What payment methods do you accept?
We accept secure Shopify payment methods, including major credit and debit cards.

12. How can I contact you?
Email: johannavoal@gmx.net
Phone: 668135318